We offer a 7-day change-of-mind return period, which means you have 7 days from the date you receive your item to contact us if you would like to return an eligible product.

To be eligible for a change-of-mind return, the item must:

• be in the same condition that you received it;
• be unused and unworn;
• have its original tags, where applicable;
• be in its original packaging, where reasonably possible; and
• be accompanied by proof of purchase.

You are responsible for the cost of returning an item under our change-of-mind return policy.

To request a return, please contact hello@miacreates.com.au with your order details and the reason for the return. We may request photographs of the item. If your return is approved, we will provide you with instructions for returning the item.

Items returned without first contacting us may not be accepted.

Due to the nature of personalised and custom-made products, we generally cannot accept change-of-mind returns for products that have been specifically personalised or custom-made for you.

This does not affect your rights under the Australian Consumer Law. If a personalised or custom-made product is faulty, damaged, not as described, or otherwise does not meet the consumer guarantees that apply to it, please contact us so that we can assess the issue and provide an appropriate remedy.

Please carefully check all personalised information, including names, spelling, numbers and other details, before placing your order. Mia Creates is not responsible for errors in personalisation where the product has been made according to the information supplied by the customer.

Our products are 3D-printed and, depending on their design, may contain small or delicate components. While our products are designed for their intended use, they are not indestructible.

Products intended as toys or fidget items are designed to withstand normal and reasonably expected use. However, damage caused by excessive force, misuse, accidental damage or use outside the product's intended purpose may not be covered by our change-of-mind or product-fault return policy.

Examples of damage that may not be covered include damage caused by deliberately bending, twisting, pulling apart, throwing, crushing, chewing, standing or sitting on a product, or applying force substantially beyond its intended use.

Please follow any age recommendations, warnings and care instructions provided with the product.

If a product breaks during normal and reasonably expected use, please contact us at hello@miacreates.com.au with your order details and photographs of the damage. We will assess the circumstances and determine whether the issue is covered by the Australian Consumer Law.

If a product becomes cracked, broken or develops loose or detached parts, discontinue use and keep the product away from children until the issue has been assessed.

Please inspect your order when you receive it and contact us as soon as possible if:

• your item arrives damaged;
• your item is defective or faulty;
• you receive the wrong item;
• the product does not match its description; or
• the product otherwise does not meet the consumer guarantees that apply under the Australian Consumer Law.

Please contact hello@miacreates.com.au and include your order number, a description of the issue and photographs where appropriate.

We may ask you to provide photographs or return the item so that we can assess the problem.

If a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances and whether the failure is major or minor.

Our 7-day change-of-mind period does not limit your rights under the Australian Consumer Law.

The following are generally not eligible for change-of-mind returns:

• personalised or custom-made products;
• gift cards; and
• items that have been used, worn, damaged or altered after delivery.

Sale items may be excluded from our change-of-mind return policy, but sale items still have the same rights under the Australian Consumer Law as other products.

If you would like a different product or variation, the simplest option may be to return the eligible item under our change-of-mind policy and place a new order.

Exchanges are subject to product availability and the applicable return conditions.

This does not affect your rights under the Australian Consumer Law where a product is faulty or otherwise does not meet the applicable consumer guarantees.

For approved change-of-mind returns, you are responsible for the cost of returning the item to Mia Creates.

If an item is being returned because it is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees under the Australian Consumer Law, Mia Creates will handle the return and any applicable costs in accordance with your legal rights.

Once we receive and assess an approved return, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to your original payment method. Where appropriate, we may offer another remedy or a credit in accordance with the circumstances and applicable law.

Once a refund has been processed, your bank or payment provider may take additional time to make the funds available in your account.

Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may be entitled to repair or replace the product, or provide another remedy as required by law.

If you have any questions about this Refund & Returns Policy or would like to request a return, please contact us:

Email: hello@miacreates.com.au

Website: www.miacreates.com.au/contact